FAQ
FAQ (Frequently Asked Questions)
Welcome to Holiday lights! Here are answers to some of the most common questions to help make your shopping experience smooth and enjoyable.
1. How long does it take to process my order?
Orders are typically processed within 1–2business days. During peak seasons, processing times may be slightly longer.
2. Is shipping really free?
Yes! We offer free shipping on all orders, no minimum purchase required. It’s our way of showing appreciation for our valued customers.
3. How long does shipping take?
Delivery times depend on your location and the selected shipping method. Estimated delivery times will be displayed during checkout. Most orders arrive within 15-20 business days.
4. Will I receive a tracking number?
Absolutely! Once your order is shipped, we will send you an email with a tracking number and a link to track your package. Please allow 24–48 hours for the tracking information to update.
5. What if I receive the wrong or damaged item?
We’re here to help! If you receive an item that is significantly different from the description or arrives damaged, please contact us at harryellington7@gmail.com within 3 days of delivery. Be sure to include your order number and clear photos of the item. We’ll work with you to resolve the issue quickly.
6. Can I return an item if I change my mind?
We currently do not accept returns for reasons such as changing your mind or preference. Returns are only accepted if the product is substantially different from the description or arrives defective/damaged. Please refer to our Return and Refund Policy for more details.
7. How do I contact customer support?
You can reach us at harryellington7@gmail.com. Our customer service team responds to inquiries within 1–2 business days.
8. What if my package is delayed?
While we strive for timely delivery, delays can occasionally occur due to shipping carrier issues or unforeseen circumstances. If your package hasn’t arrived within the estimated delivery time, please contact us and we’ll assist you in tracking it down.
9. Do you ship internationally?
Currently, we only ship within the United States. Stay tuned, as we may expand our shipping options in the future!
We hope this FAQ answers your questions! If you need further assistance, feel free to contact us at harryellington7@gmail.com. Thank you for choosing Holiday lights, where we’re making your holidays magical and stress-free!
Welcome to Holiday lights! Here are answers to some of the most common questions to help make your shopping experience smooth and enjoyable.
1. How long does it take to process my order?
Orders are typically processed within 1–2business days. During peak seasons, processing times may be slightly longer.
2. Is shipping really free?
Yes! We offer free shipping on all orders, no minimum purchase required. It’s our way of showing appreciation for our valued customers.
3. How long does shipping take?
Delivery times depend on your location and the selected shipping method. Estimated delivery times will be displayed during checkout. Most orders arrive within 15-20 business days.
4. Will I receive a tracking number?
Absolutely! Once your order is shipped, we will send you an email with a tracking number and a link to track your package. Please allow 24–48 hours for the tracking information to update.
5. What if I receive the wrong or damaged item?
We’re here to help! If you receive an item that is significantly different from the description or arrives damaged, please contact us at harryellington7@gmail.com within 3 days of delivery. Be sure to include your order number and clear photos of the item. We’ll work with you to resolve the issue quickly.
6. Can I return an item if I change my mind?
We currently do not accept returns for reasons such as changing your mind or preference. Returns are only accepted if the product is substantially different from the description or arrives defective/damaged. Please refer to our Return and Refund Policy for more details.
7. How do I contact customer support?
You can reach us at harryellington7@gmail.com. Our customer service team responds to inquiries within 1–2 business days.
8. What if my package is delayed?
While we strive for timely delivery, delays can occasionally occur due to shipping carrier issues or unforeseen circumstances. If your package hasn’t arrived within the estimated delivery time, please contact us and we’ll assist you in tracking it down.
9. Do you ship internationally?
Currently, we only ship within the United States. Stay tuned, as we may expand our shipping options in the future!
We hope this FAQ answers your questions! If you need further assistance, feel free to contact us at harryellington7@gmail.com. Thank you for choosing Holiday lights, where we’re making your holidays magical and stress-free!